Shown with a sample firm.

Enquiries answered, and surveys checked first

Enquiries answered any time, and the right questions asked before anyone drives out.

New enquiries get a reply straight away, day or night, with the right questions and a rough price before anyone drives out. A good fit gets a survey booked with whoever's free. The rest get a phone call, not a wasted trip.

The video 2:31

How it works

  1. An enquiry at 21:14 about a heat pump, and the reply asking a few quick questions.

    Step 1

    It replies, any time.

    Even late in the evening, the enquiry gets an answer.

  2. The customer's answers: a gas boiler about 15 years old, and space at the side of the house.

    Step 2

    It asks the right questions.

    House or flat, owned or not, how it's heated now, and space outside for the unit.

  3. The end of the chat: the customer picks Thursday, the survey is booked with Mark, and a reminder will go the day before.

    Step 3

    A good fit gets a survey.

    It's booked into your diary. The rest get a call from you.

What it reads

  • Your messages and web chat: each enquiry as it comes in.

  • Your price list: for a rough guide before anyone drives out.

  • Your diary: the free survey slots.

It asks the questions you'd ask, set up with you before it starts.

Questions

What about enquiries that aren't a fit?

They get a phone call, not a refusal, and nobody drives out for nothing.

Does it give prices?

Only a rough guide, from your own prices. The proper quote is still yours, after the survey.

See the other parts

Get in touch

To see how it would work for you, email or call. It starts with a conversation about how your firm works, and what takes up your time.

Or reply to the message this link came in.